Payment Terms

At Bolovena, we are committed to providing a clear, secure, and convenient checkout experience. These Payment Terms explain the payment methods, currency, billing requirements, payment authorization, and other payment-related conditions that apply to purchases made through our website.

These Payment Terms apply to orders placed on www.bolovena.com.

1. Accepted Payment Methods

We currently accept the following payment methods at checkout:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Elo
  • JCB
  • UnionPay

Digital and Express Payment Methods

  • Shop Pay
  • PayPal
  • Google Pay

Shop Pay installment options may be displayed for qualifying customers and eligible purchases. Availability and approval are determined by the applicable payment provider.

The payment options displayed during checkout are the payment methods currently available for your order. Certain payment methods may vary depending on your device, browser, location, order details, or the payment provider’s eligibility requirements.

2. Currency

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Your order total may include:

  • Product prices
  • Applicable discounts
  • Shipping charges, if any
  • Applicable sales taxes

The complete amount payable will be displayed during checkout before you submit your order.

If your payment account is issued in a currency other than USD, your bank, card issuer, or payment provider may apply currency conversion rates or additional transaction fees. These charges are determined by the relevant financial institution and are not controlled by Bolovena.

3. Payment Authorization

Payment must be successfully authorized before an order can be confirmed, processed, or prepared for shipment.

When you submit an order, your payment provider may verify:

  • The card or account information
  • The available balance or credit
  • The billing address
  • The identity of the account holder
  • Other information required for fraud prevention or payment authorization

Submitting an order does not guarantee acceptance. An order is considered accepted after the payment has been successfully authorized and an order confirmation has been issued.

4. Billing Information

Customers are responsible for providing complete and accurate billing information during checkout.

Please make sure that the following information matches the records held by your bank or payment provider:

  • Name of the cardholder or account holder
  • Billing address
  • Card or account information
  • Contact information

Incorrect, incomplete, or inconsistent billing information may result in a delayed, declined, or canceled transaction.

5. Payment Security

Payments made through our website are processed through the secure payment services available at checkout.

Customers should never send complete payment card information through email, text message, social media, or other unsecured communication channels.

Bolovena will not request your complete card number, card security code, or payment account password by email or telephone.

6. Declined or Unsuccessful Payments

A payment may be declined or unsuccessful for reasons including:

  • Incorrect card or account information
  • Insufficient funds or available credit
  • An expired payment card
  • Billing address verification failure
  • Security restrictions placed by the bank or payment provider
  • Fraud-prevention checks
  • Technical issues during checkout

If your payment is declined, please confirm that your payment information is correct or contact your bank or payment provider for further assistance.

You may also try another payment method displayed at checkout.

7. Payment Verification

Some orders may require additional verification before processing.

We may contact you using the email address or telephone number provided with your order to confirm billing, payment, or order information.

Failure to provide requested verification information may result in processing delays or order cancellation. Payment verification is used to help protect customers and the store against unauthorized transactions.

8. Order Changes and Cancellations

Once an order has been submitted, payment processing may begin immediately.

If you need to request an order change or cancellation, contact our customer support team as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

Approved refunds will be issued according to our Return and Refund Policy and will normally be returned to the original payment method.

9. Discounts and Promotional Codes

Promotional codes must be entered during checkout before payment is completed.

Unless otherwise stated:

  • Promotional codes cannot be applied after an order has been submitted.
  • Promotional codes cannot be exchanged for cash.
  • Only one promotional code may be used per order.
  • Some products or orders may be excluded from a promotion.
  • Promotions may have expiration dates or additional eligibility requirements.

The final discount and total payable will be displayed during checkout.

10. Pricing Errors

We make reasonable efforts to ensure that product prices and checkout information are accurate.

If a material pricing or technical error affects an order, we may contact the customer before processing the order. Where appropriate, the customer may be given the option to proceed at the correct price or cancel the affected order for a full refund.

We will not charge a corrected amount without the customer’s authorization.

11. Refunds

Approved refunds are issued to the original payment method used for the purchase.

After a refund has been processed, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

For complete information about return eligibility, return shipping, refund processing, and non-returnable items, please review our Return and Refund Policy.

12. Contact Us

For questions about payments, billing, order charges, refunds, or checkout issues, please contact our customer support team.

Store Name:
Bolovena

Customer Support Email:
hello@bolovena.com

Customer Support Phone:
+1 850-264-6799

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

Messages received outside our normal customer support hours will be reviewed as soon as possible on the next business day.

Business Address:
17645 Old Hwy 80
Edwards, MS 39066
United States