Refund policy

At Bolovena, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

This Return and Refund Policy applies to eligible orders purchased through www.bolovena.com and delivered within the United States.

1. Return Eligibility

Bolovena accepts returns for both defective and non-defective products.

You may request a return within 30 days after receiving your order.

To qualify for a return, the product must meet the following conditions:

• The product must be new, unused, unworn, and unwashed.
• The product must not show signs of wear, damage, stains, odors, alterations, or misuse.
• The original tags should remain attached whenever applicable.
• The product should include its original accessories and packaging whenever possible.
• The product must be returned in a condition suitable for inspection and resale.

Products that do not meet these requirements may not qualify for a refund or exchange.

2. Return Window

The return request must be submitted within:

30 calendar days from the date the order was delivered

The delivery date shown by the applicable tracking information will normally be used to determine the beginning of the return period.

Return requests submitted after the 30-day return window may not be accepted.

3. How to Request a Return

To request a return, contact our customer support team before mailing the product.

Please provide:

• Your full name
• Your order number
• The name of the product you wish to return
• The reason for the return
• Clear photographs if the product is damaged, defective, or incorrect

Contact us at:

Email: hello@bolovena.com
Phone: +1 850-264-6799

After reviewing your request, our customer support team will provide the applicable return instructions and return mailing information.

Please do not mail a product back before receiving return instructions. Unauthorized returns or products sent to an incorrect address may be delayed or may not be accepted.

4. Return Method

Eligible products must be returned:

By mail

In-store returns are not available.

Customers should use a trackable shipping service when returning a product. Please keep the shipping receipt and tracking information until the return has been completed.

Bolovena is not responsible for return packages that are lost or damaged during return transportation when the customer arranges the return shipment.

5. Return Shipping Costs

Non-Defective Returns

For returns caused by personal preference, including:

• The wrong size was selected
• The customer changed their mind
• The style, color, or fit was not preferred
• The product is no longer wanted

The customer is responsible for obtaining and paying for the return shipping label.

Return shipping costs for non-defective products are not refundable.

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged upon arrival, or different from what you ordered, contact us before returning it.

After the issue has been reviewed and approved, Bolovena will provide the appropriate return instructions and cover the reasonable return shipping cost or provide a prepaid return label where applicable.

Please do not independently return a defective or incorrect product before receiving instructions from our customer support team.

6. No Restocking Fee

Bolovena does not charge a restocking fee for eligible returns.

Restocking fee: $0.00

However, the returned product must meet the eligibility requirements stated in this policy.

7. Exchanges

Bolovena accepts exchanges for eligible products within the 30-day return period.

You may request an exchange for a different size, color, or eligible product, subject to product availability.

To qualify for an exchange:

• The product must be new, unused, unworn, and unwashed.
• The original tags should remain attached.
• The request must be submitted within 30 days after delivery.
• The returned product must pass our inspection.

For exchanges requested because of size, color, fit, or personal preference, the customer is responsible for return shipping costs.

For exchanges involving a defective, damaged, or incorrect product, Bolovena will cover the applicable return shipping cost after the issue has been reviewed and approved.

If the requested replacement product is unavailable, we may offer an alternative product or issue a refund to the original payment method.

8. Non-Returnable Products

The following products are not eligible for return or exchange:

• Products returned more than 30 days after delivery
• Products that have been worn, washed, used, altered, or damaged after delivery
• Products with stains, odors, makeup marks, pet hair, or other signs of use
• Products missing essential parts or accessories
• Products damaged due to improper use or care
• Gift cards
• Personalized or custom-made products, unless defective
• Hygiene-sensitive products after their protective seal has been removed, where applicable

A product advertised as final sale will only be non-returnable when that restriction is clearly disclosed on the relevant product page before purchase. This does not affect claims involving damaged, defective, or incorrectly supplied products.

9. Return Inspection

After the returned product has been received, we will inspect it to confirm that it meets the return requirements.

The inspection may verify:

• Product condition
• Signs of wear or use
• Original tags and accessories
• The reason for the return
• Whether the returned product matches the original order

We will notify you by email after the return has been reviewed.

If the return is approved, the refund or exchange will be processed according to this policy.

If the return does not meet the eligibility requirements, we will contact you with further information.

10. Refund Processing Time

Approved refunds will be processed within:

3 business days after the returned product has been received and approved

Refund processing days are:

Monday–Friday

Saturdays, Sundays, and recognized public holidays are not counted as business days.

Refunds will be issued to the original payment method used for the order.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional processing time is controlled by the payment provider and is outside Bolovena’s control.

11. Original Payment Method

Refunds are normally returned to the original payment method used during checkout.

We cannot generally issue a refund to:

• A different payment card
• A different payment account
• Another individual
• An unrelated bank account

If the original payment method is no longer available, please contact the relevant bank or payment provider for assistance.

12. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Photographs of the affected product
• Photographs of the product packaging
• A photograph of the shipping label, where applicable

Please do not discard the product or original packaging until the issue has been reviewed.

Depending on the circumstances and product availability, we may offer:

• A replacement
• An exchange
• A full or partial refund
• Another appropriate resolution

13. Missing Products

If an item is missing from your package, contact our customer support team promptly.

Please provide:

• Your order number
• The name of the missing product
• Photographs of the received package
• Photographs of the shipping label
• Details of the products that were included in the package

We will review the order and shipment information before providing a resolution.

14. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be canceled after it has entered processing or has been shipped.

If the order has already been shipped, it must first be delivered and then returned according to this Return and Refund Policy.

15. Refused and Unclaimed Packages

Packages that are refused, unclaimed, or returned because of an incorrect or incomplete address will be reviewed after they are received.

Any eligible refund will be processed according to the condition of the returned product and the circumstances of the shipment.

Additional shipping costs caused by an incorrect address, refusal, or failure to collect the package may be deducted from the refund where permitted, except when the issue was caused by Bolovena or the shipping carrier.

16. Contact Us

For questions about returns, exchanges, damaged products, or refunds, please contact us.

Store Name:
Bolovena

Customer Support Email:
hello@bolovena.com

Customer Support Phone:
+1 850-264-6799

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

Messages received outside our normal customer support hours will be reviewed as soon as possible on the next business day.

Business Address:
17645 Old Hwy 80
Edwards, MS 39066
United States