Shipping policy
At Bolovena, we are committed to providing clear and transparent shipping information. This Shipping Policy explains our shipping destination, shipping costs, order cutoff time, order processing time, estimated transit time, tracking information, and other delivery-related terms.
This Shipping Policy applies to orders placed through www.bolovena.com and delivered within the United States.
1. Shipping Destination
Bolovena currently ships to delivery addresses within the United States.
Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review the following information before submitting your order:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
- Telephone number
- Email address
We currently do not offer international shipping.
2. Shipping Cost
We offer free standard shipping on all orders delivered within the United States.
There is no minimum order value required to qualify for free shipping.
The standard shipping charge displayed at checkout will be:
$0.00 USD
3. Order Cutoff Time
Our daily order cutoff time is:
12:00 AM Central Time (CT)
Orders placed after the applicable cutoff time will begin processing on the next business day.
Orders placed on Saturdays, Sundays, or recognized public holidays will also begin processing on the next available business day.
The order cutoff time is used together with the handling time and transit time to calculate the estimated delivery timeframe.
4. Order Processing Time
Orders are generally processed within:
1–3 business days
Our processing days are:
Monday–Friday
Orders are not normally processed on Saturdays, Sundays, or recognized public holidays.
Order processing may include:
- Payment authorization
- Billing or order verification
- Product preparation
- Packaging
- Shipment arrangement
Processing time begins after the order has been successfully submitted and payment has been authorized.
If additional payment or order verification is required, processing may be delayed until the requested information has been received and confirmed.
5. Estimated Transit Time
After an order has been processed and shipped, the estimated transit time is:
6–9 business days
Transit days are:
Monday–Friday
Saturdays, Sundays, and recognized public holidays are not counted as transit days.
6. Estimated Total Delivery Time
The estimated total delivery time includes both the order processing time and the transit time:
Processing time: 1–3 business days
Transit time: 6–9 business days
Estimated total delivery time: 7–12 business days
The estimated delivery timeframe is calculated as follows:
Processing time + Transit time = Estimated total delivery time
Delivery estimates begin from the applicable order processing date and not necessarily from the exact time the order was submitted.
7. Delivery Estimates
All delivery dates and timeframes are estimates and are not guaranteed arrival dates.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including:
- Severe weather
- Public holidays
- Carrier delays
- Transportation disruptions
- High order volumes
- Incorrect or incomplete shipping information
- Payment or order verification
- Local delivery restrictions
- Events affecting carrier operations
We will make reasonable efforts to process and ship orders within the timeframes stated in this Shipping Policy.
8. Order Confirmation
After placing an order, customers will normally receive an order confirmation email at the email address provided during checkout.
Please review the order confirmation carefully. If any order or shipping information is incorrect, contact our customer support team as soon as possible.
Receiving an order confirmation does not mean that the order has already been shipped.
9. Shipment Confirmation and Tracking
When an order has been shipped, customers will normally receive a shipment confirmation email containing available tracking information.
Tracking information may take some time to become active after the package has been handed over for transportation.
A temporary delay in tracking updates does not necessarily mean that the package is not moving. Please allow sufficient time for the carrier’s tracking system to register and update the shipment.
10. Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address before completing checkout.
If you need to request an address correction, please contact our customer support team as soon as possible.
We cannot guarantee that a shipping address can be changed after an order has entered processing or has been shipped.
Once a package has been shipped, we may be unable to redirect it to a different address.
Additional shipping costs resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility, except where the error was caused by Bolovena.
11. Undeliverable or Returned Packages
A package may be returned to the sender for reasons including:
- An incorrect or incomplete shipping address
- A missing apartment, suite, or unit number
- An invalid ZIP code
- Multiple unsuccessful delivery attempts
- The recipient refusing the package
- The package not being collected when required
- The carrier being unable to access the delivery location
If a package is returned to the sender, please contact our customer support team.
We will review the order and provide the available resolution based on the shipment status and circumstances.
Any approved refund or reshipment will be handled according to the applicable order details and our Return and Refund Policy.
12. Packages Marked as Delivered
If the tracking information shows that your package has been delivered but you cannot locate it, please take the following steps:
- Check the delivery area around your property.
- Check your mailbox, porch, garage, side entrance, or other secure delivery locations.
- Ask household members, neighbors, building staff, or reception personnel.
- Review the tracking information for delivery notes.
- Allow a short period in case the package was marked as delivered shortly before final delivery.
If the package still cannot be located, please contact our customer support team promptly so we can review the available tracking and shipment information.
13. Damaged Packages, Incorrect Products, or Missing Items
If your package arrives damaged, contains an incorrect product, or is missing an item, please contact us as soon as possible.
Please provide:
- Your order number
- The name of the affected product
- A clear description of the issue
- Clear photographs of the product
- Photographs of the package and shipping label, where applicable
Please do not discard the original packaging until the issue has been reviewed, as additional photographs or information may be required.
Eligible issues will be handled according to our Return and Refund Policy.
14. Order Changes and Cancellations
Orders may enter processing shortly after they are submitted.
If you need to request an order change or cancellation, please contact our customer support team as soon as possible.
We cannot guarantee that an order can be changed or canceled after processing has started.
Orders that have already been shipped cannot normally be canceled. After delivery, any eligible return will be handled according to our Return and Refund Policy.
15. Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please review the tracking information first.
Carrier delays may occasionally occur even when an order has been processed and shipped on time.
Please contact our customer support team if:
- The tracking information has not updated for an extended period
- The estimated delivery timeframe has passed
- The carrier reports an issue with the shipment
- The package appears to be lost or undeliverable
We will review the available shipment information and assist with the next appropriate steps.
16. Contact Us
For questions about shipping, order processing, delivery estimates, tracking information, or delivery issues, please contact us.
Store Name:
Bolovena
Customer Support Email:
hello@bolovena.com
Customer Support Phone:
+1 850-264-6799
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed
Messages received outside our normal customer support hours will be reviewed as soon as possible on the next business day.
Business Address:
17645 Old Hwy 80
Edwards, MS 39066
United States
- Choosing a selection results in a full page refresh.